Strategic SMB Customer Success Manager

SPS Commerce, Inc.; Rogers (MN); Hybrid; USD 65,000 - 98,000; Full time

Benefits offered by this job

Benefits package

Job summary

SPS Commerce, Inc. is seeking a Customer Success Manager for Revenue Recovery in a hybrid work setting with in-office presence in North America (Minneapolis or Rogers or Toronto).

You will manage onboarding, training, adoption, and renewals to maximize customer value and retention. The role requires collaboration with C-level executives, strong communication, and proven ability to drive customer success in a fast-paced SaaS environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years CSM experience or 3-5 years of professional business experience.
• Experience communicating with C-level/SVP executives and conducting executive business reviews.
• Excellent verbal and written communication skills; strong presentation skills.

Responsibilities

• Serve as the primary point of contact for Revenue Recovery customers throughout the full lifecycle, including onboarding, product education, and renewal.
• Build long-term, trust-based partnerships by helping customers realize the value of SPS Revenue Recovery.
• Drive high customer satisfaction through onboarding best practices, product training, adoption guidance, and ongoing support.
• Champion customer success and retention strategies, including account health monitoring, user engagement, and renewals.
• Lead and support programs to maximize customer satisfaction, adoption, and retention.

Skills

Verbal communication

Written communication

Presentation skills

Organization

Time management

Active listening

Cross-functional collaboration

Product knowledge

Education

Bachelor’s degree or equivalent experience

Job description

SPS Commerce, Inc. is seeking a Customer Success Manager for Revenue Recovery in a hybrid work setting with in-office presence in North America (Minneapolis or Rogers or Toronto).

You will manage onboarding, training, adoption, and renewals to maximize customer value and retention. The role requires collaboration with C-level executives, strong communication, and proven ability to drive customer success in a fast-paced SaaS environment.