Freight Account Manager — Customer & Carrier Success

Redwood Logistics LLC; Chicago (IL); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Health benefits

401k with match

Flexible spending account

Job summary

Redwood Logistics LLC in Chicago is seeking an Account Manager to support the successful execution of customer freight within a third-party brokerage environment. You will be the primary contact for customers, carriers, and internal teams, ensuring quotes, scheduling, coverage, tracking, and delivery are handled efficiently.

The ideal candidate is organized, responsive, and capable of managing multiple priorities in a fast-paced transportation setting.

Qualifications

• Experience in third‑party logistics, freight brokerage, or account management.
• Strong organizational skills and attention to detail.
• Ability to manage multiple loads, customers, and deadlines.
• Clear written and verbal communication.
• Proficiency with Microsoft Office; ability to learn new systems.

Responsibilities

• Manage spot quote requests and build loads with complete details.
• Monitor load board activity and ensure timely coverage.
• Serve as primary contact for customers and carriers.
• Investigate and resolve shipment issues and escalations.
• Review scorecards and reconcile performance data.
• Assist with accounts receivable and billing inquiries.

Skills

Account management

Customer service

Organizational skills

Communication

Problem solving

MS Office

TMS familiarity

Tools

Load boards

TMS

Job description

Redwood Logistics LLC in Chicago is seeking an Account Manager to support the successful execution of customer freight within a third-party brokerage environment. You will be the primary contact for customers, carriers, and internal teams, ensuring quotes, scheduling, coverage, tracking, and delivery are handled efficiently.

The ideal candidate is organized, responsive, and capable of managing multiple priorities in a fast-paced transportation setting.