Growth Lead, Sales & Ops — Home Services

Restano Heating, Cooling, & Plumbing; Pittsburgh (Allegheny County); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

PTO & Holidays

Life & Disability Insurance

Job summary

Restano Heating, Cooling, Plumbing, and Electrical is seeking an experienced Sales & Operations Manager to lead and grow our service team in Pittsburgh. You will drive revenue, efficiency, and customer satisfaction through strategic leadership and hands-on coaching.

You’ll set goals, monitor performance, recruit and develop technicians, and partner with the hiring team to sustain operational excellence. This role rewards initiative, clear communication, and a tech-savvy approach to using MS

Qualifications

• 4-5+ years of leadership experience.
• Mentoring, coaching, and driving team success.
• Proven ability to achieve business goals and maintain high service standards.
• Excellent communication skills—confident, clear, and decisive.
• Tech‑savvy approach with proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Lead sales and service operations to drive revenue growth, efficiency, and profitability
• Set clear sales, performance, and operational goals aligned with company objectives
• Coach technicians on sales effectiveness, customer communication, and service quality
• Monitor individual and team performance, providing consistent feedback and accountability
• Ensure exceptional residential service delivery and a positive customer experience
• Provide field support to technicians to improve close rates, job efficiency, and compliance with standards
• Analyze sales and operational metrics to identify trends and improvement opportunities
• Recruit, onboard, and develop high-performing technicians in partnership with the hiring team
• Foster a culture of accountability, professionalism, teamwork, and continuous improvement

Skills

Leadership

Mentoring

Coaching

Communication

Tech‑savvy

Microsoft Office

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Restano Heating, Cooling, Plumbing, and Electrical is seeking an experienced Sales & Operations Manager to lead and grow our service team in Pittsburgh. You will drive revenue, efficiency, and customer satisfaction through strategic leadership and hands-on coaching.

You’ll set goals, monitor performance, recruit and develop technicians, and partner with the hiring team to sustain operational excellence. This role rewards initiative, clear communication, and a tech-savvy approach to using MS