Growth-Focused Front Desk & Scheduling Coordinator

National Vision, Inc.; Granger (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k retirement savings with company?

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision, Inc. is seeking a friendly Receptionist for America’s Best stores in Granger, Indiana. You will greet customers, manage schedules, process insurance information, and support daily store operations in a fast-paced environment.

The role emphasizes reliability, excellent communication, and a professional appearance. This position requires strong organizational skills, experience handling multiple phone lines, and the ability to provide accurate information to customers.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Provides high quality customer service while following safety protocols.
• Maintains smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Strong organizational skills

Phone line management

0-2 years related experience or训练

Education

High School Diploma or equivalent

Job description

National Vision, Inc. is seeking a friendly Receptionist for America’s Best stores in Granger, Indiana. You will greet customers, manage schedules, process insurance information, and support daily store operations in a fast-paced environment.

The role emphasizes reliability, excellent communication, and a professional appearance. This position requires strong organizational skills, experience handling multiple phone lines, and the ability to provide accurate information to customers.