Patient Services & Front Desk Concierge

National Vision; Schererville (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401k retirement savings with company 2

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision is seeking a friendly Receptionist for our Americas Best location in Schererville, IN. You will greet customers, manage phone lines, schedule appointments and maintain patient records to ensure smooth store operations.

The role emphasizes customer service, organization, and teamwork across store processes, with opportunities for growth within National Vision's nationwide network.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Strong customer service

Strong organizational skills

Experience handling multiple phone

0-2 years related experience

Education

High School Diploma or equivalent

Job description

National Vision is seeking a friendly Receptionist for our Americas Best location in Schererville, IN. You will greet customers, manage phone lines, schedule appointments and maintain patient records to ensure smooth store operations.

The role emphasizes customer service, organization, and teamwork across store processes, with opportunities for growth within National Vision's nationwide network.