Bilingual Front Desk Associate — Growth & Benefits

National Vision; Portage (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company HOLID

Employee Eyewear Discount

Overtime pay when applicable

Job summary

America's Best, part of National Vision, is seeking a Front Desk Receptionist - Bilingual Spanish in Indiana. You will greet customers, manage schedules, and provide information with a friendly, professional demeanor.

Fluency in English and Spanish is required. Prior receptionist experience is preferred, and the role offers competitive pay, benefits, and growth opportunities within a large optical retailer network.

Qualifications

• Fluent in reading and speaking English and Spanish.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Customer service

Phone handling

Organizational skills

Job description

America's Best, part of National Vision, is seeking a Front Desk Receptionist - Bilingual Spanish in Indiana. You will greet customers, manage schedules, and provide information with a friendly, professional demeanor.

Fluency in English and Spanish is required. Prior receptionist experience is preferred, and the role offers competitive pay, benefits, and growth opportunities within a large optical retailer network.