Logistics Account Manager - On-Site, Fitchburg

Evan's Airport Service, Inc; Delafield (IL); Sur place; USD 60 000 - 75 000; Plein temps

Résumé du poste

Evan's Airport Service, Inc is seeking a Logistics Account Manager to serve as the primary contact for assigned customer accounts, coordinating with clients, vendors, carriers, and internal teams to ensure seamless communication and operational execution.

You will monitor service and cost performance, resolve escalations, manage quotes, schedule shipments, and maintain KPI reports to support on-time delivery and customer satisfaction. This is an on-site role at a Wisconsin location.

Qualifications

• 2+ years of experience in logistics, supply chain, or transportation management.

Responsabilités

• Serve as the primary point of contact for assigned customer accounts; build and maintain strong relationships with customers and vendors.
• Respond promptly and professionally to escalated customer and vendor correspondence; participate in Quarterly Business Reviews (QBRs).
• Monitor trends in service levels, cost performance, and account profitability; create and maintain internal and customer-facing KPI reports.
• Maintain and update customer SOPs.
• Prepare shipment quotes, respond to email requests, and submit and manage quotes through customer portals.
• Coordinate with carriers on volume-based pricing and apply appropriate customer rates during order processing.
• Accurately enter and manage customer orders; schedule and confirm appointments with carriers and consignees.
• Validate account management data and follow up on critical shipment activities.
• Proactively manage in-transit shipment delays, coordinating with carriers and internal teams on intercepts, recovery plans, and timely resolution.
• Ensure smooth shift transitions by documenting critical shipment updates, outstanding issues, and necessary follow-up actions.

Connaissances

Customer relationships

Communication

Multitasking

Project coordination

Excel

Outils

TMS

Customer portals

Description du poste

Evan's Airport Service, Inc is seeking a Logistics Account Manager to serve as the primary contact for assigned customer accounts, coordinating with clients, vendors, carriers, and internal teams to ensure seamless communication and operational execution.

You will monitor service and cost performance, resolve escalations, manage quotes, schedule shipments, and maintain KPI reports to support on-time delivery and customer satisfaction. This is an on-site role at a Wisconsin location.