Growth-Focused Customer Support Specialist

ByteWorks; Naperville (IL); On-site; USD 58,000 - 83,000; Full time

Benefits offered by this job

Comprehensive health coverage

Job summary

ByteWorks in Naperville, IL is seeking a Customer Support Specialist to help drive growth through smart messaging and targeted outreach. This junior role offers a path to more senior sales marketing work as you grow with the company.

You'll craft compelling messaging for buyers, segment audiences, and maintain CRM records, while coordinating with Talkdesk to ensure clean leads and accurate monthly bookings.

Qualifications

• Must demonstrate critical thinking and independent judgment.
• Portfolio or work samples showing sales/marketing expertise.
• Self-awareness to identify solvable problems.
• Customer-focused with strong interpersonal skills.
• Ability to prioritize when deadlines are urgent.
• ByteWorks mindset: scrappy today, scalable tomorrow.

Responsibilities

• Craft messaging tailored to sales and marketing buyers.
• Segment audiences and personalize outreach to boost response rates.
• Analyze why IL buyers say yes and replicate it.
• Identify Naperville accounts at risk of churn and win them back.
• Turn a 58,000–83,000 budget into growth.
• Promote ByteWorks’s learning offering to new buyers.
• Maintain records in the CRM and forecast monthly bookings.
• Integrate inbound call handling with Talkdesk for clean leads.

Skills

Critical thinking

Portfolio/work samples

Self-awareness

Customer-focused

Prioritization

ByteWorks mindset

Tools

Talkdesk

CRM

Job description

ByteWorks in Naperville, IL is seeking a Customer Support Specialist to help drive growth through smart messaging and targeted outreach. This junior role offers a path to more senior sales marketing work as you grow with the company.

You'll craft compelling messaging for buyers, segment audiences, and maintain CRM records, while coordinating with Talkdesk to ensure clean leads and accurate monthly bookings.