Customer Support Specialist — Growth & Omnichannel Expert

Energy Innovation Corp; Las Cruces (NM); On-site; USD 57,000 - 84,000; Full time

Job summary

ByteWorks in Las Cruces, NM is seeking a Customer Support Specialist focused on process improvement and omnichannel support. Expect a $57,000 - $84,000 annual package with a culture of autonomy and team-driven growth.

The role rewards 4+ years of empathy with collaborative problem-solving and growth opportunities. You will mentor junior reps, run experiments on messaging, and convert leads across Las Cruces, NM while aligning marketing promises with sales execution.

Qualifications

• 3+ years of experience with real outcomes in sales/marketing projects.
• Familiarity with Twilio Flex and related tools or frameworks.
• Strong networking and customer success capabilities.

Responsibilities

• Report on attribution and channel ROI to inform the budget cycle.
• Mentor junior reps on outreach cadence and objection handling.
• Run experiments on sales marketing messaging and keep only what converts.
• Turn cold sales marketing leads into signed deals across Las Cruces, NM.
• Close the gap between what marketing promises and sales delivers.
• Feed sales the Empathy signals that indicate a buyer is ready now.
• Draft cold-outreach copy that survives a mid-level buyer's inbox.

Skills

Empathy

Autonomy

Teamwork

Adaptability

Curiosity

Learning agility

Tools

Twilio Flex

Job description

ByteWorks in Las Cruces, NM is seeking a Customer Support Specialist focused on process improvement and omnichannel support. Expect a $57,000 - $84,000 annual package with a culture of autonomy and team-driven growth.

The role rewards 4+ years of empathy with collaborative problem-solving and growth opportunities. You will mentor junior reps, run experiments on messaging, and convert leads across Las Cruces, NM while aligning marketing promises with sales execution.