Growth-Focused Technical Support Specialist

DigitalBridge; Garland (TX); On-site; USD 71,000 - 99,000; Part time

Benefits offered by this job

Mentorship

Benefits

Part-time schedule

Job summary

DigitalBridge, based in Garland, TX, is seeking a Technical Support Specialist who thrives on ownership and clear written communication. You will guide prospects from interest to invoice, script webinars to fill the top of the funnel, and win back accounts while maintaining pipeline health.

You’ll manage social media calendars, engage the community, and bridge ServiceNow reporting with the CMO’s storytelling.

Qualifications

• 3 years of written communication experience.
• Track record of customer-obsessed shipping under deadline pressure.
• Upselling fundamentals and escalation management skills.
• Willingness to own new responsibilities.

Responsibilities

• Steer DigitalBridge prospects from interest to invoice without friction.
• Script the webinar that fills the sales marketing top of funnel.
• Win back the accounts a previous Technical Support Specialist let slip.
• Hands-on ownership of social media calendars and community engagement.
• Bridge ServiceNow reporting and the story your CMO needs to hear.
• Beat last quarter's $71,000 - $99,000 number without burning the pipeline.

Skills

Written communication

Upselling

Escalation management

Ownership

Public speaking

Tools

ServiceNow

Job description

DigitalBridge, based in Garland, TX, is seeking a Technical Support Specialist who thrives on ownership and clear written communication. You will guide prospects from interest to invoice, script webinars to fill the top of the funnel, and win back accounts while maintaining pipeline health.

You’ll manage social media calendars, engage the community, and bridge ServiceNow reporting with the CMO’s storytelling.