Customer Experience Specialist — Growth & Support

Alphabe Insight Inc; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary package

Growth opportunities

Collaborative and innovative work env.

Mentorship and hands-on learning

Exposure to diverse projects and high‑

Job summary

Nexxaworks is seeking a dedicated Customer Service Agent to be the first point of contact for our clients. You will handle inquiries across phone, email, and live chat, providing accurate information and ensuring a smooth experience.

You will document interactions in the CRM, collaborate with other teams, and seek opportunities to upsell or cross-sell when appropriate. The role offers growth potential in a collaborative, innovative environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to remain calm under pressure.
• Proficiency with customer service software, databases, and tools.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues efficiently, ensuring maximum satisfaction.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with other departments to address customer needs and feedback.
• Identify opportunities to upsell or cross-sell products and services when appropriate.

Skills

Communication skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Databases & tools

Job description

Nexxaworks is seeking a dedicated Customer Service Agent to be the first point of contact for our clients. You will handle inquiries across phone, email, and live chat, providing accurate information and ensuring a smooth experience.

You will document interactions in the CRM, collaborate with other teams, and seek opportunities to upsell or cross-sell when appropriate. The role offers growth potential in a collaborative, innovative environment.