Customer Support Specialist

ByteWorks; Naperville (IL); On-site; USD 58,000 - 83,000; Full time

Benefits offered by this job

Comprehensive health coverage

Job summary

ByteWorks in Naperville, IL is seeking a Customer Support Specialist to help drive growth through smart messaging and targeted outreach. This junior role offers a path to more senior sales marketing work as you grow with the company.

You'll craft compelling messaging for buyers, segment audiences, and maintain CRM records, while coordinating with Talkdesk to ensure clean leads and accurate monthly bookings.

Qualifications

• Must demonstrate critical thinking and independent judgment.
• Portfolio or work samples showing sales/marketing expertise.
• Self-awareness to identify solvable problems.
• Customer-focused with strong interpersonal skills.
• Ability to prioritize when deadlines are urgent.
• ByteWorks mindset: scrappy today, scalable tomorrow.

Responsibilities

• Craft messaging tailored to sales and marketing buyers.
• Segment audiences and personalize outreach to boost response rates.
• Analyze why IL buyers say yes and replicate it.
• Identify Naperville accounts at risk of churn and win them back.
• Turn a 58,000–83,000 budget into growth.
• Promote ByteWorks’s learning offering to new buyers.
• Maintain records in the CRM and forecast monthly bookings.
• Integrate inbound call handling with Talkdesk for clean leads.

Skills

Critical thinking

Portfolio/work samples

Self-awareness

Customer-focused

Prioritization

ByteWorks mindset

Tools

Talkdesk

CRM

Job description

If you've ever rebuilt a stalled pipeline from scratch, the Customer Support Specialist opening at ByteWorks will feel like home. Stack the numbers: $58,000 - $83,000, 1 years required, temporary schedule, and a junior seat that grows as fast as you do.

Key Responsibilities

• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Segment audiences and personalize outreach to lift response rates
• Decode why IL buyers say yes and double down on it
• Spot which Naperville accounts are about to churn and win them back
• Turn a $58,000 - $83,000 budget into measurable sharp-but-gentle growth
• Pitch ByteWorks's forever-learning offering to buyers who haven't heard of us yet
• Maintain accurate records in the CRM and forecast monthly bookings
• Wire Inbound Call Handling and Talkdesk together so marketing hands sales clean leads

What You'll Bring

• Critical thinking skills and sound, independent judgment
• A portfolio or work samples that demonstrate your sales marketing expertise
• The self-awareness to know which problems are yours to solve
• Customer-focused outlook with strong interpersonal skills
• An instinct for prioritization when everything is labeled urgent
• A ByteWorks mindset: scrappy today, scalable tomorrow

ByteWorks exists for one stubborn reason: the sales marketing tools everyone settled for were never good enough, so we rebuilt them from Naperville, IL. The team trusts each other to do the right thing without constant oversight or micromanagement.

We offer a competitive salary of $58,000 - $83,000, comprehensive health coverage, and a clear path to grow into senior sales marketing work.

We are reviewing Outbound Calling and Cross-selling backgrounds on a daily basis for this seat.