Growth-Focused Customer Success Manager (Upsell)

Paycom; San Diego (CA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible PTO

Medical and Dental Coverage

401(k) match

Health Savings Account

Job summary

Paycom is seeking a results-driven Customer Success Manager to focus on revenue expansion and upselling. This role will serve as a strategic partner to customers, driving measurable business outcomes and increasing account value.

The ideal candidate will have experience in managing complex accounts and developing retention strategies. The position offers a wide range of benefits including flexible PTO and comprehensive medical coverage.

Qualifications

• 3–7+ years in Customer Success, Account Management, or Sales roles within a SaaS or technology environment.
• Proven track record of carrying and exceeding expansion or revenue targets.
• Strong hunting mindset with the ability to uncover and close growth opportunities.

Responsibilities

• Proactively identify, develop, and close upsell and cross-sell opportunities.
• Build relationships with key stakeholders and decision-makers.
• Monitor customer health and proactively mitigate churn risk.

Skills

Customer Success Management

Account Management

Sales Strategies

Communication Skills

Data Analysis

Job description

Paycom is seeking a results-driven Customer Success Manager to focus on revenue expansion and upselling. This role will serve as a strategic partner to customers, driving measurable business outcomes and increasing account value.

The ideal candidate will have experience in managing complex accounts and developing retention strategies. The position offers a wide range of benefits including flexible PTO and comprehensive medical coverage.