Onsite Customer Success Manager - Growth & Renewals

Paycom; Richardson (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Paycom is seeking a Customer Success Manager in Richardson, TX to own post-sale relationships across a portfolio of system integrator partners and direct end-user accounts. You will drive onboarding, adoption, renewals and growth, ensuring customers realize the promised value and outcomes.

You will collaborate with Sales, Engineering, Renewals and Support to align on scope, usage, and success metrics, lead quarterly business reviews, and identify expansion opportunities while maintaining strong

Qualifications

• Bachelor’s degree required or equivalent work experience.
• Minimum 3+ years in Customer Success, Account Management, or a customer-facing role in B2B environments.
• Experience managing a portfolio of accounts and renewal processes.
• Proficiency with NetSuite (or similar ERP/CRM) and MS Office.

Responsibilities

• Own post-sale relationships for assigned accounts, serving as primary contact for health, escalations, and strategic needs.
• Conduct regular business reviews to assess satisfaction, usage, and upcoming needs; identify churn risk and drive resolution.
• Guide onboarding and adoption, ensuring customers understand products, ordering, support resources, and ecosystem.
• Partner with Engineering, Services, and Sales to support deployment and identify expansion opportunities.
• Maintain accurate account records and coordinate with internal teams to ensure smooth quote and order handoffs.

Skills

Relationship management

Communication

NetSuite

CRM software

Education

Bachelor’s degree in Business, Supply Chain, Operations, Finance, Engineering or related field

Tools

NetSuite

MS Office

Job description

Paycom is seeking a Customer Success Manager in Richardson, TX to own post-sale relationships across a portfolio of system integrator partners and direct end-user accounts. You will drive onboarding, adoption, renewals and growth, ensuring customers realize the promised value and outcomes.

You will collaborate with Sales, Engineering, Renewals and Support to align on scope, usage, and success metrics, lead quarterly business reviews, and identify expansion opportunities while maintaining strong