Growth-Focused Customer Success Manager (New York)

Aspen Grove; New York (NY); On-site; USD 55,000 - 81,000; Full time

Job summary

Aspen Grove, a leading software solutions provider in New York, NY, is seeking a Customer Success Manager to maintain and enhance customer relationships, ensuring satisfaction and retention. This full-time role offers a dynamic and collaborative work environment.

The position requires a 2-4 year track record in customer success, a bachelor’s in business or marketing, and strong CRM and Microsoft Office skills. Office-based role with potential for growth.

Qualifications

• Bachelor's degree in business, marketing, or related field required.
• 2-4 years of experience in customer success or similar role.
• Strong communication skills and customer-centric approach.
• CRM proficiency and familiarity with CRM software.
• Microsoft Office Suite proficiency considered a plus.

Responsibilities

• Monitor customer interactions and provide timely support.
• Identify opportunities for product enhancements based on customer feedback.
• Maintain and improve customer relationships to ensure high levels of satisfaction and retention.

Skills

Communication skills

CRM proficiency

Customer-centric approach

Microsoft Office proficiency

Relationship management

Education

Bachelor's degree in business, marketing, or related field

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

Aspen Grove, a leading software solutions provider in New York, NY, is seeking a Customer Success Manager to maintain and enhance customer relationships, ensuring satisfaction and retention. This full-time role offers a dynamic and collaborative work environment.

The position requires a 2-4 year track record in customer success, a bachelor’s in business or marketing, and strong CRM and Microsoft Office skills. Office-based role with potential for growth.