Customer Success Manager

Aspen Advanced Corp.; Tampa (FL); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development

Flexible work schedule

Work-life balance

Job summary

Aspen Advanced Corp. in Tampa, FL seeks a Customer Success Manager for a full-time role. You will manage client relationships, provide support, and ensure satisfaction while gathering feedback and driving improvements. The position offers a dynamic team environment, growth opportunities, and a balanced work culture.

Requirements include a bachelor's degree in business or marketing and 3–5 years in customer success or a related role, with strong CRM skills and exceptional communication.

Qualifications

• Bachelor's degree in business, marketing, or related field.
• 3–5 years in customer success or similar role in manufacturing or materials.
• Strong CRM knowledge and excellent communication skills.

Responsibilities

• Develop and implement customer success strategies to boost satisfaction and retention.
• Build and maintain relationships with key clients and tailor solutions.
• Monitor usage and engagement to identify improvement opportunities.
• Collaborate with sales, marketing, and product teams for seamless delivery.
• Provide regular reports and insights to inform decisions.

Skills

CRM software

Client relationships

Communication

Education

Bachelor's degree

Tools

CRM systems

Job description

Aspen Advanced Corp. seeks a Customer Success Manager in Tampa, FL, for a FULL_TIME position. The salary is negotiable, and the role is valid until November 23, 2026.

As a Customer Success Manager, you will manage client relationships, provide support, and ensure satisfaction. You will also gather feedback, identify improvement areas, and develop strategies to enhance client experiences.

In Tampa, FL, you will thrive in a collaborative team environment where the workplace is dynamic and filled with opportunities for professional growth and development. The city's vibrant atmosphere and diverse community provide a rich backdrop for your work, fostering creativity and innovation. You'll have the chance to engage with a variety of projects and clients, contributing to a supportive and inclusive culture that values collaboration and open communication. The team is dedicated to continuous learning and improvement, offering resources and mentorship to help you reach your full potential. Whether you're a seasoned professional or just starting your career, Tampa provides a welcoming and stimulating environment to help you grow and succeed.

The salary for this position is negotiable, and the benefits package includes comprehensive health insurance, retirement plans with employer contributions, and opportunities for professional development, such as workshops, courses, and certificates. Additionally, the company offers a flexible work schedule and a supportive work environment that encourages work-life balance.

You should have a bachelor's degree in business, marketing, or a related field. Experience in customer success or a similar role is required. Strong communication and problem-solving skills are essential.

Responsibilities

• Develop and implement customer success strategies to enhance client satisfaction and retention.
• Build and maintain strong relationships with key clients to understand their needs and provide tailored solutions.
• Monitor client usage and engagement with our products to identify areas for improvement and optimization.
• Collaborate with sales, marketing, and product teams to ensure seamless delivery of our offerings.
• Provide regular reports and insights to stakeholders to inform decision-making and strategic planning.

Key Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 3-5 years of experience in customer success, client services, or a similar role in the advanced materials or manufacturing industry.
• Strong understanding of customer relationship management (CRM) systems and software.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence at all levels.
• Proven track record of meeting or exceeding customer success metrics and KPIs.