Enterprise Customer Success Manager — Growth & Renewals

Basis; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Premium Medical, Dental, and Vision coverage

Unlimited PTO + 12 paid holidays

Daily meal stipends

401(k) retirement plan

Job summary

Basis is hiring for a role focused on building strong relationships with major enterprise clients in the accounting sector. You will manage a portfolio of key accounts to drive adoption and ensure renewals, shaping the customer success strategy at one of the most dynamic AI companies.

The position requires experience in enterprise customer relationships, strong commercial insights, and a proactive approach to managing complex client needs. This role is based in New York City with attractive benefits including unlimited PTO and wellness support.

Qualifications

• Experience in a customer success or account management role handling complex accounts.
• Proven ability to achieve renewal and expansion targets in an enterprise context.

Responsibilities

• Own a portfolio of enterprise accounts driving adoption and renewal.
• Manage customer relationships through onboarding to renewal.
• Contribute to customer success operating model.

Skills

Experience owning enterprise customer relationships

Track record of driving adoption and retention

Strong commercial instinct

Excellent communication

Job description

Basis is hiring for a role focused on building strong relationships with major enterprise clients in the accounting sector. You will manage a portfolio of key accounts to drive adoption and ensure renewals, shaping the customer success strategy at one of the most dynamic AI companies.

The position requires experience in enterprise customer relationships, strong commercial insights, and a proactive approach to managing complex client needs. This role is based in New York City with attractive benefits including unlimited PTO and wellness support.