Customer Success Manager

Aspen South Partners; Seattle (WA); On-site; USD 60,000 - 85,000; Full time

Job summary

Aspen South Partners in Seattle, WA is seeking a Customer Success Manager to oversee client relationships and drive retention. You’ll coordinate with sales and product teams to deliver tailored solutions, ensuring high-quality service. The role is based in our Seattle office with potential remote options.

Ideal candidates have a Bachelor’s in business/finance and 3+ years in customer success, plus strong communication and teamwork skills to support our clients and internal teams.

Qualifications

• Bachelor's degree in business, finance or related field required.
• 3+ years of experience in customer success or client management preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Managing customer relationships
• Ensuring customer satisfaction
• Driving customer retention
• Collaborating with sales and product teams

Skills

Customer relationship management

Communication skills

Interpersonal skills

Team collaboration

Education

Bachelor's degree in business, finance, or related field

Tools

Microsoft Office Suite

Job description

Aspen South Partners, a Seattle, WA-based financial services firm, seeks a full-time Customer Success Manager. This role involves managing customer relationships, ensuring satisfaction, and driving retention.

In this position, you'll oversee customer interactions, collaborate with sales and product teams to address needs, and provide tailored solutions to enhance client experiences.

You'll be part of a dedicated team in our Seattle office, working closely with colleagues to deliver exceptional service and support to our valued clients.

The annual salary for this position varies between $60,000 and $85,296, depending on experience and qualifications. The role involves managing daily operations, coordinating tasks among team members, and ensuring the workplace runs smoothly. Employees are expected to use standard office software such as Microsoft Office Suite for document creation, data analysis, and communication. The workplace is typically an office environment, although remote work options may be available. Candidates should have a high school diploma or equivalent, and some experience in a similar role is preferred. Benefits, such as health insurance, retirement plans, and paid time off, are not detailed in the provided information.

To qualify, you should hold a bachelor's degree in business, finance, or a related field, with at least 3 years of experience in customer success or client management. Strong communication and interpersonal skills, along with a team-oriented mindset, are essential.

Responsibilities

• Managing customer relationships
• Ensuring customer satisfaction
• Driving customer retention
• Collaborating with sales and product teams

Requirements

• Bachelor's degree in a related field
• 3+ years of experience in customer success or client management
• Strong communication and interpersonal skills