Customer Success Manager

Aspen Grove; New York (NY); On-site; USD 55,000 - 81,000; Full time

Job summary

Aspen Grove, a leading software solutions provider in New York, NY, is seeking a Customer Success Manager to maintain and enhance customer relationships, ensuring satisfaction and retention. This full-time role offers a dynamic and collaborative work environment.

The position requires a 2-4 year track record in customer success, a bachelor’s in business or marketing, and strong CRM and Microsoft Office skills. Office-based role with potential for growth.

Qualifications

• Bachelor's degree in business, marketing, or related field required.
• 2-4 years of experience in customer success or similar role.
• Strong communication skills and customer-centric approach.
• CRM proficiency and familiarity with CRM software.
• Microsoft Office Suite proficiency considered a plus.

Responsibilities

• Monitor customer interactions and provide timely support.
• Identify opportunities for product enhancements based on customer feedback.
• Maintain and improve customer relationships to ensure high levels of satisfaction and retention.

Skills

Communication skills

CRM proficiency

Customer-centric approach

Microsoft Office proficiency

Relationship management

Education

Bachelor's degree in business, marketing, or related field

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

Aspen Grove, a leading software solutions provider, seeks a Customer Success Manager in New York, NY. This full-time role offers a dynamic and collaborative work environment.

As a Customer Success Manager, you'll maintain and enhance customer relationships, ensuring satisfaction and retention. Your tasks include monitoring interactions, providing support, and using feedback to improve products.

You'll collaborate with sales and support teams in New York, NY, as part of a dedicated group focused on delivering exceptional customer experiences.

The annual salary range for this position is between $55,000 and $81,257, with the exact amount determined by the candidate's qualifications and experience. The role involves managing daily operations, coordinating with team members, and ensuring the smooth functioning of the workplace. Candidates should be proficient in using office software such as Microsoft Office Suite and have strong organizational skills. The position requires a high school diploma or equivalent, and candidates with relevant certifications or degrees may be preferred. Benefits, including health insurance, retirement plans, and paid time off, are not specified but are typically offered by the company. The work environment is typically a traditional office setting, with a flexible schedule that may include some weekend or evening hours. The role is ideal for individuals seeking a stable career with room for growth and development.

Candidates should have a bachelor's degree in business, marketing, or a related field, along with 2-4 years of experience in customer success or a similar role. Strong communication skills, a customer-centric approach, and CRM proficiency are essential. Software experience is a plus.

• Monitor customer interactions and provide timely support
• Identify opportunities for product enhancements based on customer feedback
• Maintain and improve customer relationships to ensure high levels of satisfaction and retention
• Bachelor's degree in business, marketing, or a related field
• 2-4 years of experience in customer success or a similar role
• Strong communication skills
• Customer-centric approach
• Proficiency in CRM software