Customer Success Manager - Relationship & Growth Advocate

Onyx Bluff; Sacramento (CA); On-site; USD 119,000 - 139,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Onyx Bluff, a leading software company in Sacramento, CA, seeks a Customer Success Manager for a full‑time role. You will manage client relationships, provide top‑notch support, and monitor satisfaction to drive renewal and growth.

The ideal candidate has 3–5 years of experience, a Bachelor’s degree, and proficiency with Microsoft Office and PM tools. The role is office‑based in the city center with a collaborative, fast‑paced culture.

Qualifications

• Bachelor’s degree in a relevant field required.
• 3–5 years of experience in customer success or a related role preferred.
• Proficient in Microsoft Office and project management applications.

Responsibilities

• Managing client relationships, providing exceptional support, and monitoring client satisfaction.
• Identifying and addressing issues to ensure client success and renewal.
• Collaborating with cross‑functional teams to coordinate projects and improve processes.

Skills

Customer relationships

Communication

Data analysis

Cross-functional teamwork

Project coordination

Education

Bachelor's degree

Tools

Microsoft Office

PM tools

Job description

Onyx Bluff, a leading software company in Sacramento, CA, seeks a Customer Success Manager for a full‑time role. You will manage client relationships, provide top‑notch support, and monitor satisfaction to drive renewal and growth.

The ideal candidate has 3–5 years of experience, a Bachelor’s degree, and proficiency with Microsoft Office and PM tools. The role is office‑based in the city center with a collaborative, fast‑paced culture.