Growth-Focused Customer Success Manager (Home Care)

Sensi.AI

Texas

Hybrid

USD 80,000 - 110,000

Full time

2 days ago

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Job summary

Sensi.AI in Texas is seeking a Customer Success Manager to own post-sale relationships, drive renewals and account growth, and collaborate with implementation and clinical teams to maximize client value. You will serve as a trusted advisor, guiding customers through Sensi’s solutions, demonstrating best practices, and ensuring outcomes align with customers’ care objectives.

We offer a flexible hybrid environment; a Bachelor’s degree is required, and success hinges on strong communication and

Qualifications

3+ years in customer success or account management.
Bachelor’s degree required.
Clinical/health/home care experience is a plus.
Strong communication and relationship-building skills.
Ability to turn data into a value story for executives.

Responsibilities

Own the customer and lead all business efforts for your assigned portfolio post-sale.
Take responsibility for renewal and growth of your customers.
Be the trusted advisor on Sensi’s best practices and care operations.
Identify adoption and growth opportunities.
Lead executive business reviews with customers.
Manage onboarding with clinical enablement and implementation teams.
Build trust to turn new customers into champions and advocates.
Advocate for customers by collaborating with engineering, product, and support teams.