Onsite Implementation & Adoption Specialist

Jibe Ventures; Midwest (WY); Hybride; USD 65 000 - 95 000; Plein temps

Résumé du poste

Sensi seeks a Customer Onboarding Specialist / Implementation Manager to lead onsite deployments with home care agencies across the United States. This hands-on role trains staff, builds trusted relationships, and ensures successful adoption of Sensi’s technology in care settings.

You will travel frequently, conduct in-person trainings for non-technical users, troubleshoot light setup, and collaborate across Customer Success, Product, Support, Sales, and Operations to deliver outstanding client

Qualifications

• 3+ years in client-facing roles (customer success, implementation, or related).
• Strong teaching, coaching, or training skills for non-technical users.

Responsabilités

• Lead onsite deployments with home care agencies, including device setup and staff training.
• Train agency teams on workflows and how to explain the product to clients and families.
• Serve as onsite teacher, coach, and trusted advisor for non-technical users.
• Present Sensi’s AI product and value proposition during field visits.
• Manage onboarding from post-sale through successful implementation and adoption.
• Identify gaps or blockers and work cross-functionally to resolve them.
• Build relationships with agency owners, care managers, caregivers, and key stakeholders.
• Support light technical troubleshooting during deployments.
• Gather client feedback and adoption insights to improve the product and customer experience.
• Maintain accurate deployment notes and status updates in HubSpot.
• Collaborate with Customer Success, Product, Support, Sales, and Operations.

Connaissances

Client relationship management

Training delivery

Onsite deployment

Technical troubleshoot (light)

Stakeholder communication

Description du poste

Sensi seeks a Customer Onboarding Specialist / Implementation Manager to lead onsite deployments with home care agencies across the United States. This hands-on role trains staff, builds trusted relationships, and ensures successful adoption of Sensi’s technology in care settings.

You will travel frequently, conduct in-person trainings for non-technical users, troubleshoot light setup, and collaborate across Customer Success, Product, Support, Sales, and Operations to deliver outstanding client