Customer Success Manager

Sensi.AI; Texas; Hybrid; USD 80,000 - 110,000; Full time

Job summary

Sensi.AI in Texas is seeking a Customer Success Manager to own post-sale relationships, drive renewals and account growth, and collaborate with implementation and clinical teams to maximize client value. You will serve as a trusted advisor, guiding customers through Sensi’s solutions, demonstrating best practices, and ensuring outcomes align with customers’ care objectives.

We offer a flexible hybrid environment; a Bachelor’s degree is required, and success hinges on strong communication and

Qualifications

• 3+ years in customer success or account management.
• Bachelor’s degree required.
• Clinical/health/home care experience is a plus.
• Strong communication and relationship-building skills.
• Ability to turn data into a value story for executives.

Responsibilities

• Own the customer and lead all business efforts for your assigned portfolio post-sale.
• Take responsibility for renewal and growth of your customers.
• Be the trusted advisor on Sensi’s best practices and care operations.
• Identify adoption and growth opportunities.
• Lead executive business reviews with customers.
• Manage onboarding with clinical enablement and implementation teams.
• Build trust to turn new customers into champions and advocates.
• Advocate for customers by collaborating with engineering, product, and support teams.

Skills

Customer relationships

Account management

Renewals

Upsell

Executive communication

Data storytelling

Empathy

Education

Bachelor's degree

Job description

Why Join Sensi.AI

Sensi.AI is transforming the world of home care through agentic AI - and we’re just getting started. As a hyper-growth startup, every team member has the opportunity to make a real impact on people’s lives while working as part of a global, collaborative team in a flexible hybrid environment.

Why Join Sensi.AI

Sensi.AI is transforming the world of home care through agentic AI - and we’re just getting started. As a hyper-growth startup, every team member has the opportunity to make a real impact on people’s lives while working as part of a global, collaborative team in a flexible hybrid environment.

About The Role

Sensi Customer Success Managers (CSM) are the main point of contact for all of our customers post sale. In partnership with our implementation and clinical teams you will lead the renewal and growth of our existing customer base. A CSM will be responsible for building and maintaining strong relationships with our clients. This role is pivotal in ensuring that our customers achieve their desired outcomes while maximizing the value they get from our solution. The CSM will serve as a trusted advisor, helping clients to navigate our products and services, and proactively addressing their needs to ensure high levels of customer satisfaction.

Key Responsibilities

• Own the customer and lead all business efforts for your assigned portfolio of accounts post-sale
• Take the ultimate responsibility for the renewal and growth of your customers
• Serve as the subject matter expert and trusted advisor to your customer providing them with guidance on Sensi’s best practices and their overall care operation
• Identify and cultivate adoption and growth opportunities
• Lead virtual and in-person executive business reviews with your customers
• Manage onboarding of customers in tandem with our clinical enablement and implementation teams
• Develop a level of trust and integrity with your clients that evolves new customers into champions and referenceable advocates for Sensi
• Advocate for your customers internally by partnering with engineering, product, support to drive the Sensi roadmap on their behalf

Requirements

• 3+ years of customer facing experience in customer success and account management roles
• Bachelor’s degree required
• You thrive on being the owner of your accounts and will have confidence in being measured and compensated on key metrics such as renewals, upsell, and adoption
• Prior experience in a clinical, health or home care environment is highly desirable
• A great relationship builder who carries a strong sense of empathy and urgency around all customer matters
• Ability to turn data and anecdotes into a story of value and take the next steps in creating and presenting these stories to executive level stakeholders
• Technical aptitude and desire to become an expert in the Sensi product and homecare industry as a whole
• The successful candidate must have excellent interpersonal skills and be a strong communicator with the ability to work well under pressure.

Sensi celebrates diversity and uphold equal opportunity in our hiring practices. Our approach fosters an inclusive environment that sparks innovation and reflects the vibrant communities we serve. All persons shall have the opportunity to be considered for employment without regard to any characteristic protected by applicable federal, state, or local laws and ordinances.