Customer Success Lead – Renewal & Growth (Hybrid, Austin)

Jibe Ventures; Austin (TX); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Sensi.AI in Austin, TX is seeking a Customer Success Manager to lead post-sale success for a portfolio of accounts. You will partner with implementation and clinical teams to renew, upsell, and expand adoption while ensuring customers achieve their desired outcomes.

This hybrid role combines in-office collaboration with remote flexibility. You will build trusted advisor relationships, conduct executive business reviews, and translate data into value stories for senior stakeholders.

Qualifications

• 4+ years of customer-facing experience in customer success/account management.
• Bachelor’s degree required.
• Owner of accounts with metrics focused on renewals, upsell, and adoption.
• Clinical/health/home care background is desirable.

Responsibilities

• Own the customer and lead all post-sale business efforts for your portfolio.
• Lead renewal and growth opportunities for your customers.
• Serve as trusted advisor with guidance on best practices for care operations.
• Identify adoption opportunities and drive expansion.
• Lead executive business reviews with customers (virtual & in person).
• Coordinate onboarding with clinical enablement and implementation teams.
• Build trust and turn customers into champions and advocates for Sensi.

Skills

Customer success

Account management

Relationship building

Communication

Education

Bachelor's degree

Job description

Sensi.AI in Austin, TX is seeking a Customer Success Manager to lead post-sale success for a portfolio of accounts. You will partner with implementation and clinical teams to renew, upsell, and expand adoption while ensuring customers achieve their desired outcomes.

This hybrid role combines in-office collaboration with remote flexibility. You will build trusted advisor relationships, conduct executive business reviews, and translate data into value stories for senior stakeholders.