Head of Customer Success - Remote, AI-Driven Growth & Retention

Bask Health; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Bask Health is seeking a Head of Customer Success to own post-sale customer experience from onboarding to renewal. You will lead the CS team, set strategy and operating model, and drive retention and expansion.

The role emphasizes AI-native workflows, customer health metrics, and cross-functional partnership with product, engineering, sales, and operations. We seek a strategic leader who can build scalable processes, own customer outcomes, and advocate for customers at the executive level in a

Qualifications

• 10+ years of experience in Customer Success or related roles.
• 4+ years leading CS teams, including hiring and coaching.
• Experience with SaaS or platform businesses and enterprise accounts.

Responsibilities

• Lead and build the Customer Success team, driving performance and culture.
• Own net revenue retention, churn and expansion targets for customers.
• Design scalable onboarding, launch, adoption, QBRs, renewals and upsell playbooks.
• Collaborate with Product and Engineering to prioritize roadmap needs.
• Serve as executive sponsor for key accounts and handle high-stakes escalations.

Skills

Leadership

Strategic thinking

Communication

Cross-functional collaboration

SaaS / platform experience

People management

Job description

Bask Health is seeking a Head of Customer Success to own post-sale customer experience from onboarding to renewal. You will lead the CS team, set strategy and operating model, and drive retention and expansion.

The role emphasizes AI-native workflows, customer health metrics, and cross-functional partnership with product, engineering, sales, and operations. We seek a strategic leader who can build scalable processes, own customer outcomes, and advocate for customers at the executive level in a