Outcome-Driven Customer Success Manager (Remote)

Energy Innovation Corp; Garden Grove (CA); Hybrid; USD 133,000 - 198,000; Full time

Benefits offered by this job

Growth plan

Mentor program

Benefits package

Job summary

Manufacturing Plus in Garden Grove, CA seeks a Customer Service Manager to drive retention and revenue through strategic campaigns and cross-functional leadership. You will close Garden Grove accounts, analyze metrics, and coordinate upsell and renewal conversations with existing customers.

Join a team that values ownership of what you ship, remote cadence, and a growth plan with mentorship and comprehensive benefits in a Garden Grove-based operation.

Qualifications

• Experience improving sales/marketing processes.
• Ability to manage cross-functional teams and mentor others.
• Comfort operating under Garden Grove deadlines and targets.

Responsibilities

• Build the Garden Grove reference network to close deals.
• Analyze campaign metrics and optimize spend against revenue targets.
• Drive upsell and renewal conversations with existing accounts.
• Manage paid search, social, and email programs end to end.
• Deliver persuasive product demos to stakeholders.

Skills

Remote cadence

Deadline pressure

Process improvement

Cross-functional support

Mentor capacity

Sales/marketing collaboration

Education

Bachelor-level education

Tools

CSAT reporting

Job description

Manufacturing Plus in Garden Grove, CA seeks a Customer Service Manager to drive retention and revenue through strategic campaigns and cross-functional leadership. You will close Garden Grove accounts, analyze metrics, and coordinate upsell and renewal conversations with existing customers.

Join a team that values ownership of what you ship, remote cadence, and a growth plan with mentorship and comprehensive benefits in a Garden Grove-based operation.