Growth-Focused Customer Success Manager

InfoTrack; San Francisco (CA); Hybrid; USD 67,000 - 84,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401k match

Paid time off (20 days)

Team-focused culture

Job summary

One Legal, an InfoTrack company, seeks a Customer Success Manager to drive revenue growth and increase client loyalty across the client base. You will build relationships, conduct product demos, and identify expansion opportunities while maintaining a high-energy, proactive approach in a fast-paced environment.

The role combines customer success with sales, requires regular in-office presence three days a week in San Francisco, and may include 3–6 trips per year to events.

Qualifications

• 2-3 years in a B2B software or SaaS environment with sales and customer success focus.
• Proven ability to hit sales targets and sustain client satisfaction.
• Experience selling to professional services buyers is a plus.
• Strong presentation and outbound outreach skills.

Responsibilities

• Serve as main contact for assigned accounts, delivering exceptional service and building long-term relationships.
• Demo products and identify opportunities to expand usage and retention.
• Collaborate with sales to grow opportunities and maintain a healthy pipeline.
• Forecast key metrics, report status, and prevent churn.

Skills

B2B Sales

Account Management

SaaS

Sales Targets

CRM Salesforce

Tools

Salesforce

Job description

One Legal, an InfoTrack company, seeks a Customer Success Manager to drive revenue growth and increase client loyalty across the client base. You will build relationships, conduct product demos, and identify expansion opportunities while maintaining a high-energy, proactive approach in a fast-paced environment.

The role combines customer success with sales, requires regular in-office presence three days a week in San Francisco, and may include 3–6 trips per year to events.