Growth-Focused Customer Success Manager (Ad Tech)

Careerfair; San Francisco (CA); On-site; USD 75,000 - 100,000; Full time

Job summary

Careerfair is seeking a Customer Success Manager in San Francisco to be the main point of contact for 7–10 clients. You will be responsible for ensuring client success on our platform and driving revenue growth. Key responsibilities include responding to inquiries, investigating performance issues, and maintaining documentation. Ideal candidates will have strong communication skills, technical aptitude, and the ability to manage priorities effectively. Join us to foster client relationships and contribute to a growing team.

Qualifications

• Strong written and verbal communication skills are essential.
• Technical aptitude with SQL and data dashboards is required.
• A curious and persistent nature is highly valued.

Responsibilities

• Respond to client inquiries and schedule regular calls.
• Investigate performance issues and collaborate with Data Science.
• Maintain account documentation and update client information.

Skills

Strong written and verbal communication skills

Technical aptitude including experience with SQL and data dashboards

Curiosity and persistence

Comfortable delivering presentations

Capability to manage routine tasks while prioritizing high-impact work

Job description

Careerfair is seeking a Customer Success Manager in San Francisco to be the main point of contact for 7–10 clients. You will be responsible for ensuring client success on our platform and driving revenue growth. Key responsibilities include responding to inquiries, investigating performance issues, and maintaining documentation. Ideal candidates will have strong communication skills, technical aptitude, and the ability to manage priorities effectively. Join us to foster client relationships and contribute to a growing team.