Client Success Manager - Law Firms (Post-Sales Growth)

Datavant; Santa Fe (NM); Vor Ort; USD 85.000 - 95.000; Vollzeit

Zusammenfassung

Datavant is seeking a Client Success leader to manage post-sale relationships in the healthcare data ecosystem. You will drive retention and organic growth by expanding users, locations, and services, while coordinating with legal, operations, and administrative stakeholders.

You will own onboarding and adoption milestones, track adoption metrics, and ensure robust CRM reporting. This role emphasizes collaboration with Field Sales to identify cross-sell opportunities and maintain disciplined

Qualifikationen

• Bachelor’s degree or equivalent experience; 5+ years of sales/client growth leadership experience.
• Strong analytical and operating rigor: manage GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting (Salesforce preferred).

Aufgaben

• Maintain a defined engagement cadence based on account tier (monthly for strategic accounts, quarterly for mid-tier).
• Build multi-threaded relationships across legal, operations, and administrative stakeholders.
• Drive organic expansion within installed base by increasing net new users and new locations.
• Ensure account plans include clear expansion paths and next-step commitments.
• Onboarding training and adoption milestones tied to carrier launches/re-launches.
• Drive improvements that increase utilization and client satisfaction.
• Identify cross-sell opportunities for Field Sales within assigned clients.
• Maintain clean CRM discipline and segment scorecards.

Kenntnisse

Client growth leadership

Sales management

CRM reporting

Analytical thinking

Ausbildung

Bachelor’s degree or equivalent experience

Tools

Salesforce

Jobbeschreibung

Datavant is seeking a Client Success leader to manage post-sale relationships in the healthcare data ecosystem. You will drive retention and organic growth by expanding users, locations, and services, while coordinating with legal, operations, and administrative stakeholders.

You will own onboarding and adoption milestones, track adoption metrics, and ensure robust CRM reporting. This role emphasizes collaboration with Field Sales to identify cross-sell opportunities and maintain disciplined