Sales-Driven Customer Success Manager | Hybrid (SF)

Infotrack-US; San Francisco (CA); Hybrid; USD 67,000 - 84,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401k match

20 days paid time off

Job summary

One Legal, an InfoTrack Company, seeks a Customer Success Manager in San Francisco to drive revenue growth and client retention. Base salary plus commission, hybrid with 3 days in-office weekly, occasional travel to events.

The starting base salary ranges from $66,960 to $83,700. Eligible for a $45,000 annual target commission, with total compensation depending on experience and equity. Strong sales acumen and customer relationships are essential.

Qualifications

• 2–3 years in a B2B account role selling software to professional services buyers.
• Proven experience in sales and customer success with targets met.
• Familiarity with legal/conveyancing processes or legal tech preferred.
• Strong outbound activity and growth-focused mindset.
• Experience presenting live product demos via video conferencing.
• Proficient with CRM tools, preferably Salesforce.

Responsibilities

• Serve as the lead point of contact for assigned accounts and build relationships.
• Conduct product demos and training to expand usage and retention.
• Collaborate with sales to grow opportunities within the client base.
• Forecast and track key account metrics and prevent churn.
• Assist with challenging client requests and escalations.
• Attend tradeshows and represent One Legal to potential clients.
• Hybrid role based in San Francisco with three days in-office.

Skills

Sales

Account management

Customer success

SaaS

CRM Salesforce

Presentation skills

Outbound selling

Tools

Salesforce

Job description

One Legal, an InfoTrack Company, seeks a Customer Success Manager in San Francisco to drive revenue growth and client retention. Base salary plus commission, hybrid with 3 days in-office weekly, occasional travel to events.

The starting base salary ranges from $66,960 to $83,700. Eligible for a $45,000 annual target commission, with total compensation depending on experience and equity. Strong sales acumen and customer relationships are essential.