Customer Success Manager

Horizon Grove Partners; Houston (TX); On-site; USD 90,000 - 147,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision care

401(k) match

Tuition reimbursement

Online courses

Job summary

Horizon Grove Partners in Houston, TX is seeking a Customer Success Manager to maximize client value and bridge the gap between clients and technical teams. The role focuses on ensuring high satisfaction, retention, and effective issue resolution through collaborative effort.

You will monitor client usage, provide insights to improve product performance, and lead tailored success strategies. A degree in business-related fields and 3–5 years in customer success are preferred.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Previous experience in customer success or a similar role is preferred.
• Strong communication and problem-solving skills are essential.
• Proficiency in using CRM software and excellent time management abilities.

Responsibilities

• Manage client relationships to ensure high satisfaction and retention rates.
• Monitor client usage and provide insights to improve product performance.
• Coordinate with technical teams to resolve client issues and implement improvements.
• Develop and execute customer success strategies to drive growth and revenue.
• Conduct regular client meetings to understand their needs and provide tailored solutions.
• Track and report on key performance indicators to measure success and identify areas for improvement.

Skills

Communication

Problem solving

Time management

Relationship building

Education

Bachelor's degree in Business, Marketing, or a related field

Tools

CRM software

Job description

Horizon Grove Partners is hiring a Customer Success Manager in Houston, TX. This full-time role involves ensuring clients maximize value from our products and services. You will bridge the gap between clients and technical teams, offering top-notch support and advice.

Daily tasks include monitoring client satisfaction, addressing concerns, and providing training. You will also collaborate with technical teams to resolve issues and implement improvements. Regular check-ins with clients will be part of your routine.

You will work in a dynamic team environment at our Houston office. The city's vibrant culture and diverse community will complement your professional growth. The state of Texas offers a favorable business climate and quality of life.

The annual salary range for this position is between $90,000 and $147,230. This compensation reflects the responsibilities and expertise required for the role. In addition to the salary, the company provides a comprehensive benefits package that includes health insurance, which covers medical, dental, and vision care, as well as prescription drugs. The retirement plans offer a 401(k) with a company match, providing employees with the opportunity to save for their future. Professional development opportunities are also available, including tuition reimbursement and access to online courses and workshops, allowing employees to enhance their skills and advance their careers. The company is committed to supporting the well-being and career growth of its employees, ensuring they have the resources and tools needed to succeed.

Requirements include a bachelor's degree in business, marketing, or a related field. Previous experience in customer success or a similar role is preferred. Strong communication and problem-solving skills are essential. You should be proficient in using CRM software and have excellent time management abilities.

• Manage client relationships to ensure high satisfaction and retention ratesMonitor client usage and provide insights to improve product performanceCoordinate with technical teams to resolve client issues and implement improvementsDevelop and execute customer success strategies to drive growth and revenueConduct regular client meetings to understand their needs and provide tailored solutionsTrack and report on key performance indicators to measure success and identify areas for improvementBachelor's degree in Business, Marketing, or a related field3-5 years of experience in customer success, client services, or a similar roleStrong understanding of our products and servicesExcellent communication and interpersonal skillsAbility to manage multiple priorities and meet deadlinesProven track record of achieving and exceeding customer success metrics