Associate Customer Success Manager - Boston

Empleora; Boston (MA); Hybrid; USD 68,000 - 90,000; Full time

Benefits offered by this job

Onboarding program

MEDDIC training

Inclusive culture

Mentor program

Career development

Stock RSU

ESPP

Global benefits

Job summary

Datadog is seeking a Customer Success Associate to train, drive adoption, and identify growth opportunities across a high volume of customers to ensure successful product use and retention. You will advocate for customers internally and follow a defined methodology to uncover needs and clearly convey Datadog's value.

This is a hybrid role in a fast-growing team. In this position you will identify upsell opportunities, run the full sales cycle for selected accounts, troubleshoot issues, and

Qualifications

• Strong customer-focused mindset with a value-driven approach.
• Excellent written and verbal communication skills.
• Experience negotiating terms and pricing objections for upsell.
• Able to multitask and thrive in a high-volume environment.

Responsibilities

• Identify and qualify upsell opportunities within a book of customers.
• Execute full sales cycle for identified upsell opportunities.
• Troubleshoot issues to ensure positive customer experiences.
• Collaborate with internal teams (support, product, finance, legal).
• Advise customers on how to leverage the Datadog solution effectively.
• Drive adoption and retention through proactive engagement.

Skills

Customer success

Sales

Negotiation

Communication

Time management

Cross-functional

Job description

As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Identify and qualify opportunities to expand small customers existing Datadog footprint
• Successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers
• Troubleshoot on issues to ensure a positive customer experience and continued product adoption
• Proactively work with customers to find expansion opportunities and increase loyalty and retention
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
• Act as advisor to customers to ensure they’re leveraging the solution effectively

Who You Are:

• Customer-minded, always trying to provide the most value possible
• Driven and motivated by a career in sales with a strong desire to grow a career in customer success
• A strong communicator (written and verbal) with excellent attention to detail
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
• A self-starter who can multitask and adapt to changing situations
• Strong with time management and feel confident working in a high volume, high velocity role

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$68,000 — $90,000 USD

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.