Growth-Focused Customer Service Manager

3M; Little Rock (AR); On-site; USD 67,000 - 107,000; Full time

Job summary

3M in Little Rock is seeking a Customer Service Manager to own growth initiatives, mentor teammates from day one, and advance your career within a collaborative team focused on customer success and sales operations.

You will spot accounts at risk of churn, deliver persuasive product demos, nurture partnerships across the Little Rock market, optimize marketing cost-per-lead, and help elevate onboarding to a stage bigger than before.

Qualifications

• 3M mindset: scrappy today, scalable tomorrow.
• Demonstrated knack for making the quietly-ambitious feel manageable.
• Track record that proves you can data-honest ship under deadline pressure.
• Demonstrated capacity to mentor or support manager teammates.
• A sharp-but-gentle attitude and eagerness to learn new skills.

Responsibilities

• Spot which Little Rock accounts are about to churn and win them back.
• Deliver persuasive product demos to playfully-serious buyers and stakeholders.
• Turn 3M's plainspoken differentiator into a thirty-second pitch.
• Build and nurture relationships with prospects across the Little Rock, AR market.
• Hunt for partnership angles no one in Little Rock, AR has tried.
• Walk AR partners through co-marketing they'll say yes to.
• Tune the ad creative until the sales marketing cost-per-lead drops.

Job description

3M in Little Rock is seeking a Customer Service Manager to own growth initiatives, mentor teammates from day one, and advance your career within a collaborative team focused on customer success and sales operations.

You will spot accounts at risk of churn, deliver persuasive product demos, nurture partnerships across the Little Rock market, optimize marketing cost-per-lead, and help elevate onboarding to a stage bigger than before.