Growth-Driven Customer Service Manager – Sales & Marketing

UnitedHealth Group; Springfield (MA); On-site; USD 86,000 - 140,000; Full time

Benefits offered by this job

Mentor program

Benefits plan

Growth opportunities

Job summary

UnitedHealth Group is seeking a Customer Service Manager in Springfield, MA to drive momentum through strategic sales marketing initiatives. The role emphasizes ownership of a significant quota and hands-on leadership across events and outreach.

You will conduct market research, nurture leads, and win back key accounts, contributing to a fast-paced, growth-oriented team. A mentor and comprehensive benefits plan accompany the opportunity.

Qualifications

• Growth mindset and openness to constructive feedback.
• Working knowledge of multitasking alongside transferable customer satisfaction chops.
• MA sensibility or curiosity about the market.
• Solid understanding of sales marketing best practices and industry standards.
• Comfort with a fast-paced UnitedHealth Group environment.
• Meticulous attention to detail across every deliverable.

Responsibilities

• Conduct market research to uncover trends shaping the sales marketing space.
• Prospect via cold calls, emails, and social selling to fill the freelance pipeline.
• Pair an $86,000 - $140,000 quota with the discipline to forecast it straight.
• Win back accounts a previous Customer Service Manager let slip.
• Run point on trade shows and pop-ups throughout MA.
• Show up at Springfield, MA networking nights with a reason to follow up.
• Nurture slow sales marketing leads until timing flips in our favor.

Skills

Growth mindset

Multitasking

MA market familiarity

Sales marketing knowledge

Fast-paced environment

Attention to detail

Tools

Help Scout

ServiceNow

Job description

UnitedHealth Group is seeking a Customer Service Manager in Springfield, MA to drive momentum through strategic sales marketing initiatives. The role emphasizes ownership of a significant quota and hands-on leadership across events and outreach.

You will conduct market research, nurture leads, and win back key accounts, contributing to a fast-paced, growth-oriented team. A mentor and comprehensive benefits plan accompany the opportunity.