Customer Success Manager - Flexible Hours, Growth Mentorship

Energy Innovation Corp; Jonesboro (AR); On-site; USD 88,000 - 130,000; Full time

Job summary

3M in Jonesboro, AR is expanding its Customer Success Manager team. This role emphasizes shifting from discounting to value selling, guiding customers and driving revenue growth in the local market.

You will own client relationships, coordinate with sales and marketing, and work across flexible hours in Jonesboro, AR. The position offers mentorship, growth opportunities, and a dynamic engineering-focused environment.

Qualifications

• Experience using Talkdesk and Kustomer CRM platforms.
• Proven wins in sales or marketing roles near Jonesboro, AR.
• Ability to own responsibilities and proactively take on new tasks.
• Clear, tidy written documentation and communication.

Responsibilities

• Coach CS team to focus on value selling instead of discounts.
• Segment audiences and personalize outreach to improve response rates.
• Cultivate referrals and partnerships in Jonesboro.
• Analyze campaign metrics and optimize spend to meet revenue targets.
• Maintain CRM records and forecast monthly bookings.
• Lead product demos from screen-share to signature.
• Drive upsell and renewal conversations with existing accounts.

Skills

Ownership mindset

Strong communication

Sales experience

Marketing experience

Tools

Talkdesk

Kustomer

Job description

3M in Jonesboro, AR is expanding its Customer Success Manager team. This role emphasizes shifting from discounting to value selling, guiding customers and driving revenue growth in the local market.

You will own client relationships, coordinate with sales and marketing, and work across flexible hours in Jonesboro, AR. The position offers mentorship, growth opportunities, and a dynamic engineering-focused environment.