Customer Success Manager

Energy Innovation Corp; Jonesboro (AR); On-site; USD 88,000 - 130,000; Full time

Job summary

3M in Jonesboro, AR is expanding its Customer Success Manager team. This role emphasizes shifting from discounting to value selling, guiding customers and driving revenue growth in the local market.

You will own client relationships, coordinate with sales and marketing, and work across flexible hours in Jonesboro, AR. The position offers mentorship, growth opportunities, and a dynamic engineering-focused environment.

Qualifications

• Experience using Talkdesk and Kustomer CRM platforms.
• Proven wins in sales or marketing roles near Jonesboro, AR.
• Ability to own responsibilities and proactively take on new tasks.
• Clear, tidy written documentation and communication.

Responsibilities

• Coach CS team to focus on value selling instead of discounts.
• Segment audiences and personalize outreach to improve response rates.
• Cultivate referrals and partnerships in Jonesboro.
• Analyze campaign metrics and optimize spend to meet revenue targets.
• Maintain CRM records and forecast monthly bookings.
• Lead product demos from screen-share to signature.
• Drive upsell and renewal conversations with existing accounts.

Skills

Ownership mindset

Strong communication

Sales experience

Marketing experience

Tools

Talkdesk

Kustomer

Job description

We opened this Customer Success Manager role because 3M's Jonesboro ambitions outgrew the team carrying them. This is where 8 years becomes $88,000 - $130,000, where contract hours meet real sales marketing ownership, and where 3M bets on you.

Key Responsibilities

• Coach the Customer Success Manager team off discounting and onto value selling
• Segment audiences and personalize outreach to lift response rates
• Cultivate referral channels and strategic partnerships in Jonesboro
• Analyze campaign metrics and optimize spend against revenue targets
• Maintain accurate records in the CRM and forecast monthly bookings
• Carry the demo from screen-share to signature in one sitting
• Drive upsell and renewal conversations with existing 3M accounts

What You'll Bring

• Strong working knowledge of Talkdesk and Kustomer
• Demonstrated wins in sales marketing work somewhere near Jonesboro, AR
• Eagerness to take ownership and run with new responsibilities
• Clarity of thought that shows up in tidy documentation
• Confident communicator across email, calls, and in-person meetings

3M is an empowering engineering shop in Jonesboro, AR where Written Communication and Inbound Call Handling are treated as the same discipline. A manager title opens doors here, but earning real trust is what keeps them open.

Beyond $88,000 - $130,000, 3M invests in your growth, assigns you a mentor, and lets you flex hours across Jonesboro, AR as you need.

The 3M team is expanding in Jonesboro, AR this quarter, and this seat is part of that growth.

Bring your Kustomer, your questions, and your ambition; we'll bring the rest at 3M.