Senior Customer Service & Growth Specialist

Energy Innovation Corp; Independence (MO); On-site; USD 79,000 - 121,000; Full time

Job summary

3M in Independence, MO is hiring a Senior Customer Service Representative to own outcomes and advance your sales marketing career. You’ll be mentored while tackling growth-focused projects and gain a fast track into senior roles.

Demonstrated experience in call center operations, data interpretation, and market research will help you influence decisions. You will collaborate across teams to align messaging and win back at-risk accounts.

Qualifications

• Calm under pressure when a client scope changes mid-stream.
• Strong ability to interpret data and translate findings into clear recommendations.
• Experience with call center operations and customer interactions.

Responsibilities

• Build Avaya report leadership checks before the MO review.
• Keep messaging consistent from Independence, MO billboards to cold DMs.
• Line up growth-minded sponsorships that put 3M in front of buyers.
• Conduct market research to uncover trends shaping the sales marketing space.
• Hands-on ownership of social media calendars and community engagement.
• Spot which Independence accounts are about to churn and win them back.

Skills

Call Center Operations

Data interpretation

Market research

Clear communication

Team collaboration

Tools

Avaya

Job description

3M in Independence, MO is hiring a Senior Customer Service Representative to own outcomes and advance your sales marketing career. You’ll be mentored while tackling growth-focused projects and gain a fast track into senior roles.

Demonstrated experience in call center operations, data interpretation, and market research will help you influence decisions. You will collaborate across teams to align messaging and win back at-risk accounts.