Hybrid Customer Solutions & Sales Ops Manager

Groupe SEB USA; Irvine (CA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Life insurance

Paid holidays

Employee discounts

Job summary

Groupe SEB USA invites you to join as a Customer Solutions Account Manager in Irvine, CA. You will serve as the bridge between customers and internal teams, ensuring accurate CRM data, proactive risk and opportunity analysis, and timely communication.

You’ll support quotes, proposals, and onboarding while building strong cross-functional relationships in a dynamic, hybrid work environment. The role emphasizes relationship building, efficient problem solving, and a focus on customer satisfaction

Qualifications

• High school diploma or equivalent; post-secondary preferred.
• 2-3 years' experience in sales operations or customer service.
• Proficient in professional English (reading, writing, speaking, listening).
• Strong relationship building with internal teams to drive results.
• Clear and professional communication with customers and internal stakeholders.
• Excellent organizational and time management skills.
• Willingness to learn product knowledge and sales processes.
• Ability to multitask and manage high-priority tasks in a fast-paced environment.
• Comfortable with ERP and CRM platforms.

Responsibilities

• Liaison between customers and outside sales.
• Maintain accurate sales data in the CRM system and identify pricing agreements.
• Analyze account activity and trends to identify risks or opportunities.
• Provide timely and professional communication to customers and internal teams.
• Collaborate with the sales team and develop familiarity with products to enhance support.
• Assist in preparing quotes, proposals, and supporting documentation for orders and projects.
• Support onboarding of new accounts by coordinating internal resources and ensuring accurate information.

Skills

Sales operations

Customer service

Professional English

ERP

CRM

Time management

Relationship building

Education

High school diploma

Tools

ERP

CRM

Job description

Groupe SEB USA invites you to join as a Customer Solutions Account Manager in Irvine, CA. You will serve as the bridge between customers and internal teams, ensuring accurate CRM data, proactive risk and opportunity analysis, and timely communication.

You’ll support quotes, proposals, and onboarding while building strong cross-functional relationships in a dynamic, hybrid work environment. The role emphasizes relationship building, efficient problem solving, and a focus on customer satisfaction