Growth-Focused Account Manager (Customer Success)

Michael Page; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

MPI in Chicago seeks an Account Manager to grow and manage a portfolio of existing customer accounts. You will conduct regular business reviews, drive retention, and collaborate with internal teams to ensure satisfaction and successful product launches.

The role requires 2–4 years in account management, strong relationship skills, and proficiency with CRM systems such as Salesforce. A Bachelor's degree is preferred, offering a path to senior-level growth.

Qualifications

• 2–4 years in account management, customer success, or related roles.
• Proven ability to build relationships and influence stakeholders.
• Excellent communication, organization and problem-solving skills.
• Experience managing multiple accounts and priorities simultaneously.
• Customer-first mindset with proactive issue resolution and upsell potential.
• Experience using CRM platforms such as Salesforce.

Responsibilities

• Manage and grow a portfolio of existing customer accounts.
• Conduct regular touch points, business reviews, and proactive outreach.
• Drive retention and identify upsell/cross-sell opportunities.
• Partner with operations, customer service, production, scheduling, and quality.
• Handle inquiries, issues, and escalations with timely resolutions.
• Educate customers on new products and best practices.
• Maintain CRM records and track account activity.
• Support customers through launches, forecasting, and growth initiatives.

Skills

Account management

Relationship building

Communication

Organization

Problem solving

Multi-account handling

Customer-first mindset

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

MPI in Chicago seeks an Account Manager to grow and manage a portfolio of existing customer accounts. You will conduct regular business reviews, drive retention, and collaborate with internal teams to ensure satisfaction and successful product launches.

The role requires 2–4 years in account management, strong relationship skills, and proficiency with CRM systems such as Salesforce. A Bachelor's degree is preferred, offering a path to senior-level growth.