Growth-Focused BDR: Inbound Leads & Customer Experience

Hertrichs; Newark (DE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Ins.

Short & Long-Term Disability Plans

401(k) with Employer Match

Paid Vacation, Holidays & Sick Time

Employee Vehicle Purchase Discounts

Career growth opportunities

Job summary

Hertrich Family of Dealerships is seeking a Customer Service / Internet Representative (BDR) to support our sales teams in Newark, Delaware. If you enjoy talking with customers, setting appointments, and thriving in a fast-paced automotive environment, this is a great growth opportunity.

The role focuses on handling inbound calls, managing internet leads, and delivering a top-tier customer experience while supporting the sales and service teams with follow-up and outreach.

Qualifications

• Customer service or call center experience preferred.
• Strong communication and phone skills.
• Comfortable using computers and the internet.

Responsibilities

• Handle inbound calls and internet leads.
• Schedule appointments and follow up with customers.
• Build relationships and deliver a top-tier customer experience.
• Maintain and update online vehicle listings.
• Generate and track leads through CRM systems.
• Communicate with customers via phone, email, and online platforms.
• Support sales and service teams with follow-up and outreach.
• Complete administrative tasks and reports as needed.

Skills

Customer service

Call center experience

CRM systems

Communication skills

Education

High School Diploma or GED

Tools

CRM software

Job description

Hertrich Family of Dealerships is seeking a Customer Service / Internet Representative (BDR) to support our sales teams in Newark, Delaware. If you enjoy talking with customers, setting appointments, and thriving in a fast-paced automotive environment, this is a great growth opportunity.

The role focuses on handling inbound calls, managing internet leads, and delivering a top-tier customer experience while supporting the sales and service teams with follow-up and outreach.