Auto Service BDR & Customer Experience Rep

The Hertrich Family of Automobile Dealerships; Easton (MD); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision & life

Disability coverage

Paid time off

401(k) with match

Employee vehicle purchase discounts

Job summary

The Hertrich Family of Automobile Dealerships is hiring for a Full-Time role in Easton, MD. This position supports the Service Department with calls, CRM-driven leads, and report generation while ensuring a positive customer experience.

Ideal candidates will have a High School Diploma or GED, strong communication, and a practical comfort with computer systems. A competitive hourly range is offered with potential performance bonuses and comprehensive benefits across the Hertrich network.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Comfortable using CRM tools and maintaining records.

Responsibilities

• Handle inbound and outbound calls to support the Service Department and appointment scheduling.
• Capture and follow up on service leads using CRM tools.
• Maintain accurate records of customer interactions and follow ups.
• Generate daily, weekly, and monthly reports for management.
• Provide a friendly, professional, high-energy experience on all calls.
• Additional duties as assigned.

Skills

Customer service

Communication

CRM usage

Record keeping

Problem solving

Education

High School Diploma or GED

Tools

CRM software

Job description

The Hertrich Family of Automobile Dealerships is hiring for a Full-Time role in Easton, MD. This position supports the Service Department with calls, CRM-driven leads, and report generation while ensuring a positive customer experience.

Ideal candidates will have a High School Diploma or GED, strong communication, and a practical comfort with computer systems. A competitive hourly range is offered with potential performance bonuses and comprehensive benefits across the Hertrich network.