Business Development Representative / Full Time Service BDR - Easton KIa

HERTRICH Family of Automobile Dealerships; Easton (MD); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability

Paid time off

401(k)

Vehicle discounts

Job summary

Hertrich Family of Automobile Dealerships in Easton, MD is hiring for a Service Department role spanning Business Development, Customer Service, and Internet Representation. This full-time position offers an hourly wage from $16 to $20 plus an optional performance bonus.

Ideal candidates are highly motivated, customer-focused, with strong communication skills and comfort using computer systems and the internet.

Qualifications

• High School Diploma or GED required.
• Excellent communication and rapport-building skills.
• Comfortable using computer systems and the internet.
• Organized with attention to detail.

Responsibilities

• Handle inbound and outbound calls to support the Service Department and schedule appointments.
• Use CRM tools to capture and follow up on service leads.
• Maintain accurate records of customer interactions and follow up as needed.
• Generate reports for management on a daily, weekly, and monthly basis.
• Provide a friendly, professional customer experience on all calls.

Skills

Excellent communication skills

Customer-focused

Computer systems & internet use

Organized

Flexible hours (evenings & weekends)

Education

High School Diploma or GED

Job description

Income Ranges from Position is from $16 to $20 Hourly plus optional performance bonus by location.

Address:7677 Ocean Gateway Easton, MD 21601 / Contact 302-648-JOBS (5627) with any questions.

Service Department Business Development Representative / Customer Service Representative / Internet Representative

Hertrich Family of Automobile Dealerships - Full-Time Opportunity

Are you a motivated, customer-focused individual looking to grow with a reputable company? This could be the opportunity for you!

Hertrich Kia of Easton is excited to announce our Brand-New, 14,000 square foot State-of-the-Art Kia Dealership!

We are thrilled to offer you the opportunity to drive your automotive service career to the top at their new, customer-focused dealership! This exciting upgrade includes a spacious showroom, expanded inventory, and a 10-bay Service Shop - all designed to elevate the customer experience.

A spacious showroom + huge overstocked inventory = more customers, more car sales, and more work for our shop!

Why Hertrich?

• Family-owned and operated for over 60 years
• 24 dealerships | 18 automotive brands and 15 Collision Centers across 4 states
• Industry leader with proven stability and growth
• Strong community involvement supporting 90+ local organizations
• Entrepreneurial culture focused on performance and excellence
• Clear pathways into growth, success and career advancement

What We Offer:

• Competitive income with performance opportunity
• Medical, Dental, Vision & Life Insurance
• Short- and Long-Term Disability coverage
• Paid vacation, holidays, and personal/sick days
• 401(k) with employer match
• Employee vehicle purchase discounts.

Key Responsibilities

• Handle inbound and outbound calls to support the Service Department, including appointment confirmations, service reminders, and follow-ups.
• Use Dealership Customer Relationship Management (CRM) tools to capture and follow up on service leads.
• Maintain accurate records of customer interactions and follow up as needed.
• Generate daily, weekly, and monthly reports as requested by management.
• Provide a friendly, professional, and high-energy experience on all calls to ensure customer satisfaction.
• Additional duties as assigned.

Ideal Candidate

• Highly motivated with a strong desire to succeed.
• Excellent communication skills and ability to build rapport with customers.
• Comfortable with computer systems and internet use.
• Energetic, enthusiastic, and able to maintain a positive attitude.
• Organized with a strong attention to detail.
• Able to work flexible hours, including evenings and weekends.
• A self-starter with a customer-first mentality.
• High School Diploma or GED required.

Join Our Team!

If you're looking for a rewarding career in the automotive industry with opportunities for growth and development, We value diversity and are an equal-opportunity employer. Hertrich is committed to maintaining a drug-free workplace and providing an inclusive culture that fosters growth for all.