Premium Automotive Service Advisor | Customer Care Leader

Saratoga Honda; New York (NY); On-site; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee discount

Flexible spending account

Job summary

A reputable automotive service provider in Latham, NY, is seeking a Service Writer to bridge the gap between customers and the service department. The successful candidate will assess vehicle needs, prepare detailed repair orders, and ensure top customer satisfaction while maintaining quality standards. Candidates should have experience in automotive advising, strong communication skills, and a passion for customer service. This full-time position offers competitive compensation and benefits in a supportive work environment.

Qualifications

• Experience in automotive service advising preferred.
• Strong understanding of vehicle maintenance and repair.
• Exceptional communication and interpersonal skills.
• Proficient in multitasking within a fast-paced environment.
• Valid driver’s license and clean driving record required.

Responsibilities

• Greet customers warmly and professionally.
• Assess vehicle issues and offer maintenance advice.
• Prepare detailed repair orders with costs and timelines.
• Liaise between technicians and customers.
• Promote and upsell additional services.
• Ensure quality standards and customer satisfaction.

Skills

Communication skills

Multitasking

Customer service

Automotive knowledge

Tools

Repair order software

Job description

A reputable automotive service provider in Latham, NY, is seeking a Service Writer to bridge the gap between customers and the service department. The successful candidate will assess vehicle needs, prepare detailed repair orders, and ensure top customer satisfaction while maintaining quality standards. Candidates should have experience in automotive advising, strong communication skills, and a passion for customer service. This full-time position offers competitive compensation and benefits in a supportive work environment.