Growth-Focused Associate Account Manager (Tier 2)

Remote; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Remote is seeking an Associate Account Manager to manage a Book of Business of Tier 2 customers, driving retention and revenue expansion. You will engage through playbooks and sequences, collaborating with CSMs to reduce churn and identify cross-sell opportunities across Remote's portfolio.

The role emphasizes building deep customer relationships, maintaining regular communication with stakeholders, and delivering accurate forecasts and reports.

Qualifications

• 1+ year of Account Management experience in SaaS.
• Excellent verbal and written English communication.
• Ability to build relationships with key decision makers and champions.
• Experience managing a book of business including renewals and expansions.

Responsibilities

• Meet and exceed sales quota for the assigned book of business.
• Drive retention and revenue expansion across Tier 2 accounts.
• Collaborate with CSMs to reduce churn and increase product adoption.
• Identify cross-sell and upsell opportunities and manage renewals.
• Maintain proactive client communication and provide accurate reporting.
• Own end-to-end sales cycle from outreach to close.

Skills

Account management

Upsell & cross-sell

Relationship building

Forecasting & reporting

Sales processes

English fluency

Tools

CRM software

Job description

Remote is seeking an Associate Account Manager to manage a Book of Business of Tier 2 customers, driving retention and revenue expansion. You will engage through playbooks and sequences, collaborating with CSMs to reduce churn and identify cross-sell opportunities across Remote's portfolio.

The role emphasizes building deep customer relationships, maintaining regular communication with stakeholders, and delivering accurate forecasts and reports.