Growth-Focused Associate Account Manager (Hybrid)

New Relic, Inc.

Dublin (CA)

Hybrid

USD 65,000 - 90,000

Full time

10 days ago

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Job summary

New Relic, Inc. is seeking an Associate Account Manager to support customer success, renewals, and growth within a pod structure. You will assist Account Managers and Executives to drive adoption, manage workflows, and support renewals.

You will collaborate across Sales, Operations, and Product, handling data hygiene in Salesforce and preparing materials for renewal discussions. A foundation in quota support and customer empathy is key.

Qualifications

Experience in customer success, sales operations, account management, or business development (SaaS preferred).
Foundational understanding of quota support, contract administration or renewals.
Strong interpersonal skills for building relationships with technical and operational contacts.
Analytical mindset with ability to report on account activity from basic datasets.

Responsibilities

Act as an operational contributor within a pod with Account Executives/Managers.
Support contract renewals for direct and partner-managed agreements; maintain regular check-ins with decision-makers.
Monitor account health, usage patterns, and flag at-risk accounts for action.
Identify upsell/cross-sell opportunities and assist PAYG outreach to convert usage into subscriptions.
Support Customer Business Reviews, Account Plans, and renewal discussions.
Assist onboarding by organizing health checks and data for enablement sessions.
Collaborate with Sales, Operations, Legal, and Collections to resolve routine issues.