Remote Senior Account Manager – Growth & Retention Leader

Automatic Data Processing, Inc.; Melville (NY); Remote; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health benefits

401(k) with 4% match

Flexible Time Off (FTO)

Job summary

CloudFirst is seeking a Sr. Account Manager to own a portfolio of 50-75 strategic accounts. You will maintain 100% net revenue retention and drive at least $5,000 in net new monthly recurring revenue through upsell, cross-sell, and expansion.

This remote role requires travel ~20% for QBRs and customer meetings. The ideal candidate has 5+ years in account management or B2B sales, plus experience in managed services or cloud environments.

Qualifications

• Bachelor's degree preferred but not required.
• 5+ years in account management, customer success, or B2B sales with quota carrying portfolio.
• Experience in managed services, cloud, MSP, or IT infrastructure environment.
• Advanced Salesforce experience managing accounts, pipeline, and forecast; MEDDPICC is a plus.
• Experience using AI tools for account research, meeting preparation, and pipeline analysis.

Responsibilities

• Serve as the primary relationship owner and escalation point for each account in the portfolio.
• Maintain a written plan for each account covering objectives, current services, decision makers, renewal dates, risks, and growth opportunities.
• Build relationships at all levels, including executive sponsors such as CIO/CFO.
• Lead quarterly business reviews tied to customer goals.
• Manage renewals and growth through upsell, cross-sell, and expansion.

Skills

Account management

Customer success

B2B sales

Quota management

Relationship building

Education

Bachelor's degree

Tools

Salesforce

MEDDPICC

Job description

CloudFirst is seeking a Sr. Account Manager to own a portfolio of 50-75 strategic accounts. You will maintain 100% net revenue retention and drive at least $5,000 in net new monthly recurring revenue through upsell, cross-sell, and expansion.

This remote role requires travel ~20% for QBRs and customer meetings. The ideal candidate has 5+ years in account management or B2B sales, plus experience in managed services or cloud environments.