Growth-Focused Assistant Branch Manager

Citizens; Hadley (MA); On-site; USD 41,000 - 50,000; Full time

Job summary

Citizens is seeking an Assistant Branch Manager (ABM) to support teams across multiple locations, drive sales, and elevate the customer and colleague experience. You’ll partner with the Branch Manager to translate business priorities into actionable goals and coach staff to deliver exceptional service.

In a digital-first environment, you’ll oversee branch operations, foster community relationships, and ensure compliance with banking standards while guiding decision-making with strong financial

Qualifications

• High School diploma or equivalent required
• 2 or more years of sales experience in Retail or Branch Banking environment
• Proven ability to coach and develop others to drive sales results and operational excellence in a high-volume branch environment
• Successful record of driving an exceptional customer experience validated through customer satisfaction surveys
• Strong financial, risk and business acumen including experience interpreting reports to drive productivity
• Strong organizational skills including the ability to manage multiple responsibilities to prioritize and delegate while delivering results
• Strong interpersonal skills including ability to build customer-base by approaching and establishing dialogue with customers
• Maintain an active role through partnerships with community and civic organizations
• Ability to travel, as needed, to required trainings and/or other branch locations
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS
• Associate’s or Bachelor’s degree preferred

Responsibilities

• Oversee daily branch activities and support multiple branch locations
• Coach and develop team to achieve sales targets and operational excellence
• Deliver exceptional customer experiences and ensure compliance with banking standards
• Collaborate with Branch Manager to translate business priorities into actionable goals and drive performance

Skills

Sales experience

Coaching

Customer experience

Financial acumen

Communication

Education

High School diploma or equivalent

Associate/Bachelor’s degree preferred

Job description

Citizens is seeking an Assistant Branch Manager (ABM) to support teams across multiple locations, drive sales, and elevate the customer and colleague experience. You’ll partner with the Branch Manager to translate business priorities into actionable goals and coach staff to deliver exceptional service.

In a digital-first environment, you’ll oversee branch operations, foster community relationships, and ensure compliance with banking standards while guiding decision-making with strong financial