Branch Growth & Service Leader (Asst. Manager)

Citizens; Westfield (MA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision

Retirement benefits

Maternity/Paternity leave

Flexible schedule

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking an Assistant Branch Manager (ABM) to support multiple branches, coach teams, and drive sales while delivering exceptional customer experiences. Reporting to the Branch Manager, you will help supervise daily operations and translate strategic priorities into actionable goals.

This role emphasizes relationship-building, community engagement, and financial acumen, with opportunities to travel to trainings and branches.

Qualifications

• High School diploma or equivalent required.
• 2+ years of sales experience in Retail or Branch Banking.
• Ability to coach and develop others to drive sales and operational excellence.
• Proven record of delivering an exceptional customer experience.
• Strong financial, risk and business acumen including experience interpreting reports to drive productivity.
• Strong organizational skills and ability to manage multiple responsibilities.
• Strong interpersonal skills and ability to build customer-base by approaching and establishing dialogue with customers.
• Active role through partnerships with community and civic organizations.
• Ability to travel, as needed, to trainings and/or other branch locations.
• Meet and comply with SAFE Act requirements including pre-employment checks and obtaining a unique identifier from the NMLS.
• Associate’s or Bachelor’s degree preferred

Responsibilities

• Oversee and support daily branch activities across multiple locations.
• Coach and develop team to achieve sales goals and deliver operational excellence.
• Drive customer satisfaction and branch growth through relationship building.
• Collaborate with Branch Manager to implement consistent processes.
• Act as a visible brand ambassador and engage with the local community.

Skills

Sales experience

Coaching

Customer focus

Financial acumen

Organizational skills

Interpersonal skills

Community outreach

Travel readiness

Risk awareness

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Citizens Bank is seeking an Assistant Branch Manager (ABM) to support multiple branches, coach teams, and drive sales while delivering exceptional customer experiences. Reporting to the Branch Manager, you will help supervise daily operations and translate strategic priorities into actionable goals.

This role emphasizes relationship-building, community engagement, and financial acumen, with opportunities to travel to trainings and branches.