Growth-Driven Spa GM — Lead, Elevate Guest Experience

Socket.dev; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa is seeking a high-impact General Manager to lead both the team and the business from a hands-on, people-first perspective. You will own spa performance, drive guest experience, and grow revenue while developing a team that consistently delivers results.

The role requires 3-5 years of leadership experience, proven sales leadership, and a strong grasp of KPIs and P&L management in a fast-paced spa environment.

Qualifications

• 3-5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• P&L experience strongly preferred.
• Comfort in a fast-paced environment.
• Flexible schedule (nights/weekends/holidays).

Responsibilities

• Lead spa operations and overall performance.
• Drive revenue through memberships, service utilization, and retail.
• Build and mentor a high-performing team with a people-first mindset.
• Optimize scheduling and staffing to support service and business needs.
• Execute local marketing and community outreach initiatives.

Skills

Leadership

Sales focus

Communication

P&L experience

Job description

Hand & Stone Massage and Facial Spa is seeking a high-impact General Manager to lead both the team and the business from a hands-on, people-first perspective. You will own spa performance, drive guest experience, and grow revenue while developing a team that consistently delivers results.

The role requires 3-5 years of leadership experience, proven sales leadership, and a strong grasp of KPIs and P&L management in a fast-paced spa environment.