Spa General Manager: Lead Growth, Team and Guest Experience

Hand & Stone Massage and Facial Spa

Philadelphia (Philadelphia County)

On-site

USD 50,000 - 60,000

Full time

5 days ago
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Benefits offered by this job

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Job summary

Hand & Stone Massage and Facial Spa is seeking a high-impact, performance-driven General Manager to lead both the team and the business, delivering an exceptional guest experience and driving profitability.

This role emphasizes a people-first, servant leadership style, building a world-class client experience across touchpoints, mentoring a growing team, and achieving revenue, membership, and service targets.

Qualifications

  • 3–5 years of leadership experience.
  • Proven success driving sales and team performance.
  • Strong communication and leadership skills.
  • Balance of people leadership and business acumen.
  • Strong experience working with KPIs is required.
  • P&L experience strongly preferred.
  • Comfort in a fast-paced environment.
  • Flexible schedule (nights/weekends/holidays).

Responsibilities

  • Spa operations and overall performance.
  • Sales growth, membership performance, and profitability.
  • Key metrics, reporting, and P&L ownership.
  • Recruit, hire, and retain a high-performing team.
  • Lead, coach, and develop your team with a people-first mindset.
  • Build a culture of accountability, engagement, and service excellence.
  • Ensure a World Class Client experience (WCCE) across all touchpoints.
  • Increase revenue through memberships, service utilization, and retail performance.
  • Use reporting and data to identify opportunities and improve results.
  • Optimize scheduling and staffing to support both service and business needs.
  • Execute local marketing and community outreach initiatives.

Skills

Leadership
Sales
Communication
KPI
People leadership
Business acumen
Fast-paced environment
Flexibility

Job description

Hand & Stone Massage and Facial Spa is seeking a high-impact, performance-driven General Manager to lead both the team and the business, delivering an exceptional guest experience and driving profitability.

This role emphasizes a people-first, servant leadership style, building a world-class client experience across touchpoints, mentoring a growing team, and achieving revenue, membership, and service targets.

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