Spa General Manager: Lead Growth, Team and Guest Experience

Hand & Stone Massage and Facial Spa; Philadelphia (Philadelphia County); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa is seeking a high-impact, performance-driven General Manager to lead both the team and the business, delivering an exceptional guest experience and driving profitability.

This role emphasizes a people-first, servant leadership style, building a world-class client experience across touchpoints, mentoring a growing team, and achieving revenue, membership, and service targets.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• Balance of people leadership and business acumen.
• Strong experience working with KPIs is required.
• P&L experience strongly preferred.
• Comfort in a fast-paced environment.
• Flexible schedule (nights/weekends/holidays).

Responsibilities

• Spa operations and overall performance.
• Sales growth, membership performance, and profitability.
• Key metrics, reporting, and P&L ownership.
• Recruit, hire, and retain a high-performing team.
• Lead, coach, and develop your team with a people-first mindset.
• Build a culture of accountability, engagement, and service excellence.
• Ensure a World Class Client experience (WCCE) across all touchpoints.
• Increase revenue through memberships, service utilization, and retail performance.
• Use reporting and data to identify opportunities and improve results.
• Optimize scheduling and staffing to support both service and business needs.
• Execute local marketing and community outreach initiatives.

Skills

Leadership

Sales

Communication

KPI

People leadership

Business acumen

Fast-paced environment

Flexibility

Job description

Hand & Stone Massage and Facial Spa is seeking a high-impact, performance-driven General Manager to lead both the team and the business, delivering an exceptional guest experience and driving profitability.

This role emphasizes a people-first, servant leadership style, building a world-class client experience across touchpoints, mentoring a growing team, and achieving revenue, membership, and service targets.